SwankyBook — Privacy Policy

This Privacy Policy explains how GradientD, an assumed name (DBA) of Daniel Lee James, a sole proprietor located in Austin, Texas ("SwankyBook," "we," "us"), collects, uses, shares, and protects information when you use the SwankyBook website, apps, and services (the "Platform"). It is part of our Terms of Service.

SwankyBook is a marketplace connecting independent service providers ("Artisans") with people who book them ("Clients"). Because the Platform is two-sided, some information is shared between an Artisan and a Client to make a booking work, as described below.

1. Information we collect

1.1 Information you provide.

• Account: your email address (used for magic-link sign-in), name, role (Client / Artisan), and optional profile image.
• Artisan profile: business/display name, bio, profile slug, service menu (descriptions, prices, durations, delivery mode), portfolio / cover / avatar images, weekly availability and time-off, and location information (a service area / address, used for mobile services and for distance-based discovery).
• Booking information: the service booked, date/time, the Client's contact details (name, phone, email) and, for mobile services, the service address, plus any notes the Client adds to the request.
• Private client notes: an Artisan may record private notes about a Client (e.g. preferences, allergies). These are visible only to that Artisan — never to the Client or other users. Artisans control and are responsible for this content.
• Reviews: ratings and review text you submit. Reviews are public but are shown with the reviewer's identity anonymized.
• AI assistant content: the messages you send to the assistant, its responses, and any durable preferences it remembers at your direction.
• Support / communications: anything you send us by email or other channels.

1.2 Payment information. When a deposit is paid, payment card details are collected and processed by the Artisan's own payment processor through its secure, tokenized flow — SwankyBook does not receive or store full payment card numbers for bookings. For SwankyBook's own service fee (charged to Artisans), a payment method is stored with our billing processor (Stripe); we receive limited billing metadata (e.g. last four digits, card brand, charge status), not the full card number.

1.3 Information collected automatically.

• Authentication & session cookies (to keep you signed in).
• Device / log data: IP address, browser type, pages and actions, and timestamps, used for security, debugging, and operating the Platform.
• Approximate location: if you grant your browser's location permission, we use your coordinates to sort discovery results by distance. You can decline; discovery still works without it.

We do not knowingly collect information from anyone under 18.

2. How we use information

We use information to:

• create and operate your account and the Platform;
• enable discovery, scheduling, deposits, cancellations, and refunds;
• share the necessary booking details between the relevant Artisan and Client;
• send transactional notifications by email and SMS (e.g. booking confirmations, reminders, status changes);
• bill Artisans our service fee and manage that billing;
• power the AI assistant, including remembering preferences you ask it to keep (see §6);
• review Artisan profiles for the "Reviewed" badge process and to detect spam, fraud, and abuse;
• maintain security, enforce our Terms, and comply with law;
• improve the Platform.

We do not sell your personal information or use it for cross-context behavioral advertising.

3. How information is shared

• Between Artisan and Client: to complete a booking, a Client's contact and (for mobile) location details are shared with the booked Artisan, and an Artisan's public profile is shown to Clients. Reviewer identity is not shared publicly (shown anonymized; phone/email never shown in a review).
• Service providers (processors) who act on our behalf — see §5.
• Legal / safety: when we believe disclosure is required by law, or necessary to protect rights, safety, or the integrity of the Platform.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this Policy.

We do not sell your personal information.

4. Payments and money flow (why this matters for privacy)

SwankyBook is not the merchant of record for booked services and does not hold Client funds. Deposits flow through the Artisan's own payment processor; the balance and any tip are paid directly to the Artisan, off-platform. This means the most sensitive payment data (full card numbers) is handled by PCI-compliant processors, not by SwankyBook. See the Terms of Service §7 for the full money-flow description.

5. Third-party processors

We share information with vendors who process it only to provide services to us, under contract. As currently built, these include:

[Draft — verify this list against the production stack and confirm each vendor's data-processing agreement before publishing. A map provider may be added when map view ships.]

6. AI assistant: conversations and memory

The optional AI assistant uses Anthropic's Claude model. To answer you and take actions you confirm:

• your conversation transcript is stored so the chat persists across sessions (you can clear a conversation; this removes its messages);
• the assistant may store a small set of durable preferences ("memory") when you ask it to or when a clear, lasting preference is stated. Memory is scoped to you and to the surface (your business vs. your client activity) and is recalled into future conversations. Before any memory is saved, the assistant shows an in-product notice describing this and linking here;
• memory is retained for up to 12 months since you last used or restated a preference, after which it is automatically removed; you can also delete any memory at any time, and all memory is deleted when you delete your account;
• a "What I remember about you" panel lets you view and delete any stored memory at any time;
• please do not share health, medical, or other sensitive information with the assistant. The assistant is instructed not to record such information, but you control what you send.

Conversation and memory data are deleted when you delete your account (see §8).

7. Security

We use industry-standard measures to protect information, including encryption in transit, access controls, and an audit log for administrative actions. No system is perfectly secure; we cannot guarantee absolute security.

8. Your choices and rights

• Access / update: you can view and edit much of your information in your account settings.
• Assistant memory: view and delete stored memories from the assistant's memory panel.
• Notifications: transactional messages are part of the service. [Draft — opt-out handling for any non-essential messaging (e.g. STOP for SMS) to be finalized in review.]
• Account deletion / erasure and data export: you may request deletion of your account and a copy of your data by contacting support@swankybook.com. [Draft — self-serve deletion + export flows are in progress; see ADR 0026. Deleting an account removes your bookings, assistant conversations, and assistant memories.]
• Regional rights: depending on where you live (e.g. California / CCPA-CPRA, or the EU / UK / GDPR), you may have additional rights — to know, access, correct, delete, port, restrict, or object to certain processing, and to be free from discrimination for exercising them. To exercise any right, contact us; we will verify your request and respond as the law requires. [Draft — applicable regimes and the authorized-agent / appeal process to be confirmed in review.]

9. Data retention

We keep information for as long as your account is active and as needed to provide the Platform, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, we delete or de-identify it.

Assistant memory is retained for up to 12 months from the last time you used or restated a given preference; preferences not reinforced within that window are removed automatically. You can delete individual memories at any time, and deleting your account removes all assistant memory and conversation history. [Draft — concrete retention periods for other data categories to be set in review.]

10. International users

The Platform is operated from the United States; if you use it from elsewhere, your information will be processed in the U.S. [Draft — transfer mechanism to be confirmed if EU / UK data is in scope.]

11. Changes to this Policy

We may update this Policy. Material changes will be communicated by reasonable means (e.g. email or in-product notice) before they take effect.

12. Contact

Privacy questions or requests: support@swankybook.com — GradientD, 7114 Destiny Hills Drive, Austin, TX 78738.